Shipping policy

 

SHIPPING

We send all our orders with PostNord and a shipping cost of 69 SEK is added to the order.

FREE SHIPPING – If you shop for over 2000 SEK (excluding shipping fee), we will send the goods to you free of charge. 

DELIVERIES

We pack and ship all goods with PostNord and it normally takes 2-7 working days, provided that all products are in stock for immediate delivery. Packages are collected at the nearest PostNord delivery point and the customer is notified via SMS notification. Packages remain with the agents for 7 days, after which they are sent back to us (Read “Uncollected packages”).

OUT OF STOCK WHEN ORDERING – Some items are special order items and are then marked as OUT OF STOCK or AVAILABLE AS SPECIAL ORDER when selecting size.

If any of the items you have ordered are out of stock, we will contact you for a new delivery date.
If you do not approve the new delivery date, you have the right to cancel the order.

UNCOLLECTED PACKAGES

Uncollected goods are returned to us.

For all packages that are not collected, we reserve the right to charge you for shipping fees, handling fees, and processing fees, currently 300 SEK.

Shipment ID and tracking number are sent via email when the order has been packed and the shipment has been booked. It is then the customer's responsibility to track the delivery and check if the package is available for collection via the Postnord App or via Postnord's website, even if notification from Postnord for some reason does not reach you.

DAMAGED GOODS & COMPLAINTS

If any of the products are damaged or incorrect, you must report it within a reasonable time from when the damage was discovered.
Upon approved complaint, we will reimburse you for the cost of the item and the shipping cost.
If you would like a new item of the same kind, it will be sent to you free of charge.
Complained items must be properly cleaned and dry to be handled.
Contact us at 0300- 72558 or webb@swedishequestrian.com